Shipping policy

SHIPPING POLICY

Every Terrible Art piece is custom made to order. Our fulfillment process begins quickly so your artwork can move from order to production without unnecessary delay.

ORDER PROCESSING

Orders begin processing the same day they are placed.

Tracking information will be provided within 72 hours of purchase and sent to the email address or phone number entered during checkout.

Receiving a tracking number means your order has entered the fulfillment process. The shipping carrier may require additional time to scan the package and display movement in its tracking system.

Because production begins quickly, orders cannot normally be canceled or changed after purchase.

ESTIMATED DELIVERY

Orders generally arrive within approximately 5–10 days. Delivery time depends on the destination, selected product, production requirements, shipping carrier, weather, holidays, customs processing and other circumstances outside our control.

Delivery estimates are not guaranteed arrival dates.

If we cannot ship your order within the timeframe stated at checkout or otherwise promised, we will provide any notice and options required by applicable law.

UNITED STATES SHIPPING

Standard shipping is free on all orders delivered within the United States.

INTERNATIONAL SHIPPING

International shipping is a flat $19.99 per order unless a different amount is displayed during checkout.

International delivery times vary by destination and may be affected by customs processing.

International customers are responsible for any customs duties, import taxes, brokerage charges or other fees imposed by their country unless those charges are collected during checkout. Terrible Art does not control these charges or customs-related delays.

TRACKING INFORMATION

Customers are responsible for providing a valid email address or phone number during checkout and monitoring the shipment after tracking is issued.

If you have not received tracking information within 72 hours, check your spam, junk and promotional folders. If it still cannot be located, contact support@terribleartstudios.com with your name and order number.

SHIPPING ADDRESSES

Customers are responsible for entering a complete and accurate shipping address before submitting an order.

Because orders begin processing the same day, we cannot guarantee that an address can be changed after purchase.

If an order is returned because of an incorrect, incomplete or undeliverable address, the customer may be responsible for additional shipping charges before the order can be shipped again. Original and international shipping charges are nonrefundable unless required by law or the shipping error was caused by Terrible Art.

MULTIPLE PACKAGES

Products from the same order may be produced or shipped separately. Packages may arrive on different days and may have separate tracking numbers.

CARRIER DELAYS

After a package is transferred to the shipping carrier, transit and delivery are managed by that carrier.

Terrible Art is not responsible for carrier delays caused by weather, service interruptions, customs, peak-season volume, incorrect address information or other circumstances outside our control. We will provide reasonable assistance when a carrier investigation or claim is appropriate.

LOST PACKAGES

If tracking stops updating or a package appears lost before delivery, contact the shipping carrier using the tracking number. You may also contact Terrible Art, and we will provide reasonable information or assistance for the carrier investigation.

Carrier investigations and claims are subject to the carrier’s procedures, requirements and timelines.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it:

  1. Confirm the shipping address on your order.

  2. Check all entrances, mailrooms, parcel lockers and other delivery locations.

  3. Ask household members, neighbors, building staff or property management whether they accepted it.

  4. Allow up to 48 hours because some carriers scan packages before final delivery.

  5. Contact the carrier and request delivery confirmation or a package trace.

Terrible Art is not automatically responsible for packages that the carrier confirms were delivered to the address provided during checkout or that were stolen after confirmed delivery.

We will review unusual circumstances individually and provide reasonable assistance, but a replacement or refund is not guaranteed.

CONTACT US

For shipping questions, contact:

support@terribleartstudios.com

Include your name, order number and tracking number when available.