FAQ

FREQUENTLY ASKED QUESTIONS

Everything you need to know about ordering artwork from Terrible Art.

WHAT IS TERRIBLE ART?

Terrible Art is a premium contemporary art brand built around bold artwork, cinematic presentation and pieces designed to transform a room. The name may be Terrible Art. The standard is anything but.

WHAT PRODUCTS DO YOU OFFER?

Terrible Art offers:

• Fine-art posters
• Gallery-wrapped canvases
• Framed artwork

Available formats and options are displayed on each product page.

WHAT DOES “MADE TO ORDER” MEAN?

Every piece is produced specifically after an order is placed. We do not pull mass-produced artwork from a warehouse.

Production begins quickly, allowing us to offer multiple sizes, materials and framing options without compromising the presentation of each piece.

WHAT IS THE DIFFERENCE BETWEEN A POSTER, CANVAS AND FRAMED PIECE?

Posters provide a clean, traditional fine-art print that can be displayed as-is or placed in a frame of your choosing.

Canvas artwork is printed on textured canvas and provides a deeper, more dimensional gallery-style appearance.

Framed artwork arrives professionally presented in the frame color selected during purchase. Exact product specifications are listed on each product page.

WHAT SIZES ARE AVAILABLE?

Terrible Art pieces may be offered in the following sizes:

• 11 × 14 inches
• 12 × 18 inches
• 16 × 20 inches
• 18 × 24 inches
• 20 × 30 inches
• 24 × 36 inches
• 30 × 40 inches
• 32 × 48 inches

Available sizes may vary by artwork, material or framing option. Always review the selections shown on the individual product page.

WHAT FRAME COLORS ARE AVAILABLE?

Available frame colors include:

• White
• Gold
• Maple
• Oak
• Black
• Natural Wood

Frame availability may vary depending on the artwork and selected size.

WILL THE ARTWORK LOOK EXACTLY LIKE IT DOES ON MY SCREEN?

We work to display every piece as accurately as possible. However, screen brightness, monitor settings, lighting, print material, texture, size and framing can affect how colors and details appear in person.

Poster, canvas and framed versions of the same artwork may have slightly different finishes and textures. These normal material differences are not considered defects.

WILL THE ARTWORK BE CROPPED DIFFERENTLY AT DIFFERENT SIZES?

Some artwork may require minor cropping or positioning adjustments to fit different dimensions and formats properly.

Always review the product images, dimensions and available previews before ordering.

HOW QUICKLY IS MY ORDER PROCESSED?

Orders begin processing the same day they are placed.

Because every piece is made to order and production begins quickly, orders cannot normally be canceled or changed after purchase.

WHEN WILL I RECEIVE TRACKING?

Tracking information is normally provided within 72 hours of purchase and sent to the email address or phone number entered during checkout.

The carrier may require additional time to scan the package and display movement after the tracking number is created.

HOW LONG DOES DELIVERY TAKE?

Orders generally arrive within approximately 5–10 days.

Delivery time depends on the destination, product format, production requirements, shipping carrier, weather, holidays, customs processing and other circumstances outside our control. Delivery estimates are not guaranteed arrival dates.

HOW MUCH IS SHIPPING?

Standard shipping is free on orders delivered within the United States.

International shipping is a flat $19.99 per order unless a different amount is displayed during checkout.

DO YOU SHIP INTERNATIONALLY?

Yes. International availability is determined by the destination options shown during checkout.

International customers are responsible for customs duties, import taxes, brokerage charges and other fees imposed by their country unless those charges are collected during checkout.

CAN I CANCEL OR CHANGE MY ORDER?

Terrible Art products are made to order, and production begins the same day an order is submitted.

Because of this, we do not normally accept cancellations or changes after purchase. Carefully review the artwork, size, material, frame selection and shipping information before completing checkout.

CAN I CHANGE MY SHIPPING ADDRESS?

Contact us immediately at support@terribleartstudios.com if you notice an address error.

Because processing begins the same day, we cannot guarantee that an address can be changed after purchase. Customers are responsible for providing a complete and accurate shipping address during checkout.

DO YOU ACCEPT RETURNS OR EXCHANGES?

All Terrible Art pieces are made to order. Standard returns and exchanges are not accepted, and all sales are final.

However, if your order arrives damaged, defective, materially different from what you ordered or incorrect, contact us and we will review the issue and work toward an appropriate resolution.

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR INCORRECT?

Contact support@terribleartstudios.com as soon as possible and include:

• Your full name
• Your order number
• A description of the issue
• Clear photographs of the artwork
• Photographs of the shipping box and packaging
• A photograph of the shipping label if requested

Keep the artwork and all original packaging until the issue has been reviewed and resolved.

Depending on the circumstances, the resolution may include a replacement, reprint, repair, store credit, partial refund or refund.

WHAT IF MY PACKAGE IS LOST?

If tracking stops updating or the package appears lost before delivery, contact the shipping carrier using your tracking number.

You may also contact Terrible Art, and we will provide reasonable information or assistance for the carrier investigation. Carrier investigations and claims are subject to the carrier’s procedures and timelines.

WHAT IF TRACKING SAYS DELIVERED, BUT I CANNOT FIND MY PACKAGE?

First:

  1. Confirm the shipping address on your order.

  2. Check entrances, mailrooms, parcel lockers and other delivery areas.

  3. Ask household members, neighbors, building staff or property management.

  4. Allow up to 48 hours because some carriers scan packages before final delivery.

  5. Contact the carrier and request delivery confirmation or a package trace.

Terrible Art is not automatically responsible for packages confirmed as delivered to the address provided during checkout or stolen after confirmed delivery. Unusual circumstances will be reviewed individually, but a replacement or refund is not guaranteed.

CAN ITEMS FROM THE SAME ORDER ARRIVE SEPARATELY?

Yes. Different products or formats may be produced and shipped separately. Packages may arrive on different days and may have separate tracking numbers.

HOW DO I CONTACT TERRIBLE ART?

For order support, shipping questions or general inquiries, contact:

support@terribleartstudios.com

Please include your full name and order number when contacting us about an existing purchase.