Refund policy

RETURN AND REFUND POLICY

Every Terrible Art piece is custom made to order. Because production begins specifically for your purchase, all sales are final. We do not accept standard returns or exchanges.

However, we stand behind every order. If your artwork arrives damaged, defective, materially different from what you ordered, or you receive the wrong item, contact us at support@terribleartstudios.com. We will review the circumstances and work toward an appropriate resolution.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please contact us as soon as possible after delivery and include:

• Your name and order number
• A clear description of the issue
• Clear photographs of the artwork
• Photographs of the shipping box and packaging if damage occurred during transit
• A photograph of the shipping label if requested

Keep the artwork and all original packaging until the issue has been resolved. These materials may be required to document shipping damage or determine the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, reprint, repair, store credit, partial refund or refund. Terrible Art will determine the appropriate resolution after reviewing the order, photographs, production details and all relevant circumstances.

Please do not discard, alter, frame, hang, mount, cut, stretch, repair or deliver the artwork to a third party before contacting us. Altering or discarding the product may prevent us from verifying its original condition and may limit the available resolution.

EXPECTED PRODUCT VARIATIONS

Artwork may appear somewhat different in person than it does on a digital screen. Monitor settings, lighting, print material, surface texture, artwork size, cropping and frame selection can affect the appearance of colors and fine details.

Canvas, poster and framed formats each have different textures and finishes. Minor differences caused by materials or the normal production process are not considered defects.

CHANGE OF MIND AND ORDERING ERRORS

We do not accept returns, exchanges or refunds because a customer:

• Changes their mind
• Selects the wrong artwork
• Selects the wrong size, material, orientation or frame
• Provides incorrect personalization information
• Provides an incorrect or incomplete shipping address
• Decides the artwork no longer fits the intended room or space

Please carefully review the artwork, dimensions, material, frame selection, customization details and shipping information before completing checkout.

CUSTOM AND PERSONALIZED ARTWORK

Custom, commissioned and personalized artwork is final sale.

Customers are responsible for reviewing all submitted names, spelling, photographs, colors, instructions and other customization details. When a digital proof is provided, approving that proof authorizes Terrible Art to begin production based on the approved design.

UNAUTHORIZED RETURNS

Do not send any product back without written instructions from Terrible Art. Unauthorized returns may be refused and are not guaranteed a refund, replacement, exchange or store credit.

APPROVED REFUNDS

When a refund is approved, it will be issued to the original payment method. The time required for the refund to appear depends on the customer’s bank or payment provider.

CONTACT US

For questions or problems with an order, contact:

support@terribleartstudios.com

Include your name and order number so we can assist you as quickly as possible.

This policy does not limit any consumer rights or remedies that cannot legally be excluded.